Product Recall Policy

Effective Date: To be announced upon website launch

This Product Recall Policy applies to all food and wellness products sold through this website.

1. Our Commitment to Safety

We are committed to maintaining the highest standards of safety, quality, and regulatory compliance for all Ayurvedic food and wellness products we sell.

Customer safety and product integrity are our top priorities.

If any product is found to pose a potential health risk or does not meet required quality or regulatory standards, we will take prompt action to recall the affected product.

2. When a Recall May Occur

A product recall may be initiated if:

• A safety concern is identified
• A quality defect is detected
• There is a labeling or packaging error
• An ingredient does not meet regulatory or quality standards
• A regulatory authority (such as FSSAI) issues a directive
• The manufacturer advises a recall

3. How Customers Will Be Notified

If a recall is required, affected customers will be notified through one or more of the following:

• Email
• SMS or WhatsApp
• Website announcement
• Direct phone call (if required)

Notifications will include:

• Product name
• Batch or lot number
• Reason for recall
• Instructions on what to do

4. What Customers Should Do

If you receive a recall notice:

• Stop using the product immediately
• Do not consume the product
• Follow the return or disposal instructions provided
• Contact our customer support if you need assistance

5. Refunds or Replacements

For recalled products, customers will be offered:

• A full refund

OR

• A replacement product

This will be processed without additional charges to the customer.

6. Return & Handling of Recalled Products

Depending on the situation, customers may be asked to:

• Return the product

OR

• Safely dispose of the product

Clear instructions will be provided in the recall notice.

7. Record Keeping & Compliance

All recalls are handled in accordance with applicable food safety laws and FSSAI guidelines.

We maintain internal records of all recalls to ensure accountability and regulatory compliance.

8. Contact Information

For any questions related to a product recall, customers may contact:

Customer Support

email - write2us@vlorigins.com

Our Phone / WhatsApp - +91 93922 98119